FAQ
Frequently Asked Questions
Where do I go to watch the show?
The show can be watched on any device that has a web browser that will allow you to type in the web address such as a computer, cell phone, tablet or, in some cases, a smart TV
Can I watch the show now?
The event will be broadcast on the premiere date: October 9, 2020 and is not currently available for viewing prior to the premiere date. The content will be available to watch on demand from October 9, 2020 – October 25, 2020.
I went to the URL given but it is asking me to login. I don’t remember creating an account or setting a password. How do I get access?
If you purchased the ticket yourself then the login was created at the time of purchase. If you don’t recall the password you can select ‘reset password’ and you will receive an email with instructions to make a create a new password. If someone else purchased the ticket for you using their email address, then that person will need to provide you with the login details or assist in resetting the password since the ticket is linked to their email account.
I have logged in on my computer, but how can i get it on my TV?
• If your computer has a web browser app then you can type in the URL address and load the show on your tv.
• If you already have Google Chromecast or Apple AirPlay, these are great options to cast your screen directly to your TV. Please revert to your instructions for these applications specific to your devices.
• If your computer has an HDMI output you can use a cable to turn your TV into a duplicate of your computer screen. Connect one end to your computer and the other to an HDMI input on your TV. Then, your TV should allow you to change your input source just as you would with a dvd player or game console.
What is North American Entertainment Group?
North American Entertainment Group is an interactive on-demand and live streaming video network offers high-quality entertainment.
Do you have TV apps?
At this time we do not offer Roku, Amazon Fire, Apple TV or Google Play apps.
Can I play this content on my TV?
Yes, there are many ways to play our content on your large screen TV such as:
AirPlay: With AirPlay Mirroring, you can display any video using your iOS screen (Macbook computer/laptop, iPad, or iPhone) on your Apple TV. While watching a video on your computer, iPhone or iPad while in Safari, simply click the AirPlay icon on the top, right hand side of the video. See further directions.
Chromecast: You have the ability to stream content (videos, pictures, audio—anything on the internet actually) on any tab that’s open in your Chrome web browser from your phone or computer. To do that, click the Google Cast icon to the right of the address bar and select your Chromecast from the list. Your tab should now appear on your TV. If you do not have the extension to add the Chromecast icon to your computer, you can download it. See full directions to watch North American Entertainment Group on Chromecast.
Screen Mirroring On Other Platforms: Screen mirroring allows you to replicate (or “mirror”) the screen of your Android, iPhone or Windows phone or tablet wirelessly onto your TV screen, letting you share (or “cast”) web pages, videos, photos, music, to your streaming device, such as Amazon Firestick, Roku, SmartTV, etc. Download an app to screen to your television.
Samsung: (Recommended) You may “mirror cast” from your phone to your SmartTV. Most Samsung smartphones include a Screen Mirroring or Smart View feature which enables screen mirroring with Samsung Smart TVs and other smart devices. You may be able to connect your non-Samsung smart device to a Samsung TV but this will depend on the manufacturer of the non-Samsung device and the age and model of your Samsung TV.
VIZIO: Stream to your Vizio TV right from your tablet, phone or computer.
Game consoles: Several video game consoles allow you to view movies online in addition to playing video games. All you need to do is make sure your video game system is connected to the Internet through your home network. Through Playstation, Xbox and Nintendo game systems, access the web like you normally would.
How do I update my payment information?
Once logged in on the website, click Dashboard at the top to access your account. Click “Billing” and then click “Use Another Card” to change your payment information.
I’m experiencing buffering or the videos cut off after minutes of buffering
While very minor buffering will happen occasionally, you should not be experiencing extreme buffering. To have an optimal streaming experience, we suggest that you should have 25 Mbps or higher to watch our HD content. You can check your internet speed here: https://fast.com/en/.
To minimize buffering here are some tips (on any device):
Stop all other download activities connected to your wifi such as gaming, running multiple applications on your computer, phone or tablet, streaming other content simultaneously; and close any other windows on your computer
Pause the video for about 5 minutes to create a larger buffer
Install the latest video drivers for your computer (if you are on one)
Move your router to a new location that is closest to the device in which you are watching North American Entertainment Group to improve signal strength
Reboot your device (computer, tablet, smartphone, TV, Roku, Apple TV, etc.)
Restart your home network. 1) Turn off your computer/TV/Roku device/smartphone, etc (whatever you are using to watch North American Entertainment Group), 2) Unplug your modem (and router if they are separate devices) for about 20-30 seconds, 3) Plug your modem (and router if applicable) back, 4) Wait until all of the lights on your modem return to green, 5) Turn your computer/TV/Roku device/smartphone, etc., back on, 6) Log back into North American Entertainment Group
I’m having issues with some features showing up while logged via my computer, tablet or phone?
Reboot your device
Make sure you have the latest update on your operating system (For Windows, click here. For Macs, click here.)
Check to ensure you have the latest web browser update. (For Chrome, click here. For Safari, click here. For Firefox, click here.) We recommend only using these operating systems.
Who do I contact if I have problems with the service?
We want to help. The fastest way to reach us is by simply clicking on the orange chat box at the bottom right. Email us at [email protected]. Please have your email address associated with your account handy in order to expedite the process.